First off, apologies for the lack of content on the blog. I’ve been really busy at work these past few months, and content is slow moving. For instance, the previous post was a review of a router, that I tested…
YTL Communications has been doing a pretty good job recently. The Star even went as far as claim that “YTL Comms to Break Even” until of course you read the article in which case it mentions that YTL require an additional 500,000 subscribers on top of it’s current 300,000 to achieve that. However, it did offer a post-paid plan which was pretty decent, and who can forget the tie-up with Proton to offer a a 4G car. Why in the world would anyone buy a car because it has 4G, on the other hand why would anyone buy a Proton? (disclaimer: I still drive a 2004 Proton Waja which has served me well)
However, with Yes latest postpaid offerings I imagine it’s moving away from it’s niche position into more competitive environments, people may use Yes as a fallback, but post-paid is where the real money is and Yes is moving in. Yes Data plans come in various price points, from RM48 for 1.5GB up to RM168 for 10GB, the left-over credits don’t roll over to next month but there’s no extra charge for using over your quota just a speed throttle to 128kbps. (note to YES: 128Kbps is not broadband)
Did you know Malaysia has a Multimedia and Communication Commission that oversees the quality of service for telecommunications companies including the broadband services they provide. I also understand that they are the enforcers of the Communications and Multimedia Act 1998, with a determination on the mandatory standards for the Quality of Service (Broadband Access Service) .
In not so many words, there are actually laws in place to ensure that your broadband provider meets a minimum standard in terms of uptime and service availability.
However, after reading the a short snippet of the Act from the SKMM website here, I was surprised to find that while it did have a specific outline for the quality of service, it did not have an outline for the penalty imposed if the quality of service was not met.
Alright, so my Unifi is back up and running, apparently it was an area wide network issue that caused half my town to experience a Unifi Blackout, I have thus named this debacle, the Great CNY blackout of 2012. I was left 9 days without an internet connection and was forced to reload my Yes Broadband package to go online.
Anyway, with a little credit left on my Yes broadband account, I decided to test out the speeds of Yes against my Unifi connection and see who comes up tops.
Some disclaimers before I continue, I ran this test on a Saturday morning where web-traffic shouldn’t be too high in Malaysia, and I subscribe to the 5Mbps Unifi Package and a standard Yes pre-paid package. I also decided to run 4 test per ISP, and then compare the results. First I tested against 2 local servers (Singapore considered local here), and then 1 test each to the US and Europe. I used speedtest.net and while the results will probably be inconclusive, it’s a good benchmark to use in case you’re wondering whose faster.
I posted the tweet above about 40 minutes ago, complaining about my omni-present (or omni-absent) Unifi connection issues about an hour ago.
Barely 30 minutes later, a friend of mine retweeted it and cc’ed a TM twitter account @TMConnects
A lot of Malaysians are skeptical that CEOs would actually respond to emails. Steve Jobs has responded to many emails personally and so has his successor Tim Cook. There have even been reports of Palm’s CEO responding to customer query and even non-tech companies like home depot doing the same.
These however are American companies, not Malaysian, would a Malaysian CEO actually respond to an email from a small-time RM150/month customer like myself? I figured why not give it a try, I was already internet-less — what more is there left to lose?
Last year I moved into my new place, and had to apply for Yes! broadband because my place wasn’t Unifi ready yet. I blogged about how much I enjoyed the Yes! experience and even recommended it to most friends and family. That little love affair however took a turn for the worst when I discovered Yes! would experience a service interruption nearly once a month and the overall design of the Yes! service was lacking. So in the end I parted ways with Yes! and subscribed to Unifi instead.