3 Reasons to say NO to Yes Mobile

I recently purchased a yes mobile account, and was pretty happy the results. In my past review I mentioned that the speed was great followed by good stability. However, there have been some downsides to the service, and here’s some reasons why you should avoid yes mobile.

While Yes is great, there are overall flaws with the service, and below is my review of 3 reasons why you shouldn’t use YTL Yes 4G.

Before I move to the reasons, let me explain the kind of user I am. I work from home 3 times a week and use my laptop for just about all my working needs which include late night teleconferences, phone calls (via my companies VOIP) and even for webcast and presentations that I do on a regularly basis. Working from home has it’s advantages, for one I don’t travel too often and can usually get a lot of work done. However, if my internet connection is down, I’m completely cut-off from the office, with no office communicator and email, there’s very little I can do at home. Even worse, if the internet connection goes down before a teleconference (or even during a teleconference), things get pretty ugly pretty fast. I absolutely need a stable and reliable internet connection and chose Yes 4G because I thought it would provide me that, turns out I was wrong.

Reason #1: A prepaid service that doesn’t alert you when your balance is going to finish

Yes! operates on a prepaid model, where for RM68 you get 3.5GB of data transfer and some freebies thrown in the middle, the problem however is that it doesn’t alert you if the your balance is ridiculously low. You would think they would set some thresholds where an email is sent to alert you when you’re down to 1GB, 500MB, 100MB, 50MB..etc, but there aren’t.

What this translates to is your internet connection could get severed half-way through a call and Yes wouldn’t even warn you. In fact this is exactly what happened to me, and I consider this a fundamental design flaw. Any pre-paid system should warn you when your balance is nearly finished and provide consistent and constant updates.

Now Yes does offer a ‘automatic reload’ function, but this isn’t really the same thing. I want to have control of my spending and providing me those email updates is the best way to do it. Basically what Yes is saying is that the only way you’re going to have peace of mind, is giving me your credit card number.

Reason #2: A Telecommunications company has no phone number

Today I suffered another Yes 4g outage (2nd time in 4 months). Going online proved useless as Yes doesn’t have a phone number I can call to make a complaint or to get an update on. How in the world does a telecommunication company operate without a help-line. I know phone numbers are a bit outdated but I still think it’s absolutely necessary for a company to have one, especially one catering to end-users like myself and especially a telecommunications company. Take a look at the screenshot below, see any phone number?

The strange thing about my breakdown today was the fact that I could access the YES homepage but not my own, leading me to believe that my credit had run out, but further inspection proved that was not the case, however I eventually had to reload just to see if I could get back online (I was that desperate), but to no avail. In situations like this I wish I could call a number and talk to someone, it would have saved me the RM68 I spent on a top up that didn’t solve my problem.

And this is me, imagine if my mother was using Yes, how would she report an issue, through a bloody website?

Reason #3: It breaks down….

Yes had it’s second outage today, and I had to drive about 2 km to the nearest starbucks to continue working, this is 7pm on a working day. Now internet connections breaking down is one thing, and I expect that, but I’m paying a premium for Yes and I expect premium service. If I head over to a YTL hotel like the Pangkor Laut, I expect to be treated differently than when I fly AirAsia, the difference is the price point. If Yes insist on being the most expensive broadband plan in Malaysia it should start offering better service with higher reliability.

UMobile offers 5GB for the same price as Yes 3.5GB, and my home streamyx offers higher reliability at a much lower cost with unlimited downloads (at a slower speed of course). The point is, I pay a premium and I expect a Premium, 2 downtimes in about 4 months is unacceptable for a premium service.

So overall, while I was initially happy with the service, these FUNDAMENTAL flaws in the design of the service have made me re-think. In fact, I’m already registered for a UniFI which should be installed next month. So there it is, 3 reasons you should say NO to YES.


  1. I agree with u Keith. U have all the reason to quit using Yes. I experience that to. I was wondering what happenend to this huddle because no warning how much balance left. I still on my stremyx since unifi still didnt cover my area.

      • I will be getting my Preve soon with Yes 4G bundled. he said that the first year is free. I mean, how reliable is it in a Preve?

        • I guess that fully depends on where you drive. my experience with yes coverage was good in klang valley. Can’t comment for elsewhere.

  2. Hey Im doing research about Yes Broadband and found your articles about it! Very helpful for me to take reference before buying it. But here’s something I think I can share at here, regarding to the contact numbers of YesCare. They updated their website. 😉

    You can e-mail to [email protected] or call us at 018 333 0000.
    Note: The 03 8313 0000 number is no longer in use.

    YesCare operating hours:
    Mon-Fri: 8am-10pm
    Sat-Sun & Public holidays: 9am-5pm

  3. YTL hired all those stupid and idiot programmer from Iran, Turkey and stupid project manager from India due to low labour, because of this stupidity and want to save huge cost on labour and earn huge profits from us, they took this risk!

  4. I bought Proton Preve car came with Yes 4G huddle since April 2012 and it offer FREE usage for one year, and now is February 2013, only left 2 months to get expired, BUT until now my yes ID not yet activated and I called their support, they said only need 2 days to complete, and now already 10 months over, none of their support dare to pick up my call, anyway, I already throw this huddle into Klang river and if they call to ask me to renew the service, I will tell them, sorry I don’t have credit card, will you accept my cheque dated April 2014?

  5. yeah its a bad service.. there is a fair usage policy and best effort basis in the tnc as well. it is not a premium service. its unifi but with higher price only. if finish quota then capped speed. then hell it gets so slow because with quota it is fast. so it is like unifi, if the network is down, then you wait. complaining also not going to help because its a cheap service. slow connection also cannot complain because theres this fair usage policy, u share the same bandwith with all the other ppl. same with yes. now if i want my own bandwith and not sharing it with the rest of the world i should take up premium service offered for companies. 1Mb already enough. pay 60k per month. no downtime got backup.

  6. I bought their Zoom router outright, paid RM399. Configured once and left it at 1 spot at home to use everyday for the next 2 years. 2 weeks ago, the device stopped working. I walked into their outlet at Lot 10, the technician tried to do a factory reset. After trying 4-5 times, his response is the device is not working anymore. My only option is to buy a new device. Yes, i know my warranty period has expired but they can’t even try send the device for further troubleshooting or quote me to repair. Routers usually last for a very long time unless there’s a power surge at home. Nobody messes with a router at home like a washing machine or oven. You just configured it and leave it there to work. I asked the technician for a confirmation report that the device is no longer usable and he said there’s no such thing. He offered to print out the device information, e.g. MAC address, serial no., warranty period. What the heck can i do with these information?

  7. The latest of the dislike is balance of data usage even if you keep renewals on time will no longer be applicable. Yes, planning a replacement to disconnect them now…

  8. I agree. Total rip-off service with horrible customer care. Go into their store and it will take you an hour to get out of there. If you deviate from their script by one word – ie: you have an existing device but don’t have a Yes ID – they’ll break down and just keep asking you the same question over and over and over again. Their wireless devices aren’t even wireless; my Huddle device can’t stand 1 hour without being charged. It’s like I’m living in 2001 with a long USB cord attached to a device bigger than my wallet.

  9. Yes 4G coverage area redeuced. Area which was previously on their coverage map – is now outside their coverage map. Reason given is blindspot.

  10. I had the worst case I guess. I am a student and I use quite a lot of internet due to the course I’m taking in which I decided to use YES. During the registration, the sales girl told me about the data plan and stuffs and asked me to sign a blue form saying that it is proof that I HAVE RECEIVED THE DEVICE ONLY. As I was in a rush, it wa smy fault of not reading further. After about 2 months, I couldnt use my huddle and I went to fix it. TWICE. and both times she said it will work and sorts and after that when I tried to go back there to do it, the store was gone. And I didn’t use it anymore because it was troublesome. about 1 year later, they called me and threatened to pay RM1189.80 or YES will sue me and make sure I didn’t get access to any loan including my studies loan. I was so confused when she said I have signed a contract when I couldn’t think when I did. I swear I didn’t hear a word coming out from the sales girl about contract and now i was forced to pay eventhough i hadn’t used the Yes and more annoying, I was not provided the service that was suppose to be given. YES company is a cheater. Please Never, Ever Use YES. They cheat you into using it and use it to threatened you later on. Not to mention the operator was absolutely RUDE and not wanting to explain anything but kept on threatening that they would be glad to take legal actions especially since I was a student. I ended up being chased out of the house for a few weeks and had to find my own way to pay for something i didn’t use. YES IS A CORRUPTED BUSSINESS!!I

    • My dear above, i am having same problem now. they r rude, saying that court will sue me. I really duno wat different between bar & terminate. now they want me pay back few thousand. wat should i do?

      • This actually happened to me but with P14G service. I already asked them to terminate my service via phone call after the contract. 1 year later i received a call from a lawyer saying that I have an outstanding payment of almost 1k. I told them that I have not been using the service, so why do I need to pay? I called up P1 and asked them what actually happened, they say they never get any termination notice from me. So I had to pay up 1k to clear my name from AKPK black list.

        I believe YES 4G also use the same tactic with their customers. Use or not, you still have to pay. As P1 informed me, if I’ve not been using the service, the fault is on ‘my side’ not ‘their side’ bcs they still provide the service, it’s my lose I’ve not been using. Total loss: 1k and lifetime regret for ever trusting any of these companies.

        Now I’m using YES Zoom. The connection is very unstable with speed 0.01Mbps. But I still pay because my contract is yet to end. I will terminate when the time comes and subscribe Unifi.

  11. 100% agreed to the above comment, i am the new user for ZOOM 98 just only 5 days finish all my 10GB data, and asking me to top up again reason given is data finish, so i have no choice have to do the new top up, top up with another 3GB for RM55, again 5 hours reaching 80% of my quota, when i asking for the proven on transaction but feedback to me is confidential cannot prove even i am the account holder.
    Please read thru the agreement before sign, we have to pay the penalty for the monthly fee x 24 months. YES IS JUST LIKE AH LONG.,

    • Change ur password lim. Probably someone get hold of it. Happened to my brother once. He changed it, good as new

  12. Yes provides the worst customer service. When they think payment is not received, they will not notify/make any inquiry first. They just cut the service without even discussing reasons/options with the customer first. In my situation, I had actually already made payment, but they did not receive notification of payment for some reason – so they barred my account outright. I informed them that I had indeed made payment, and e-mailed them proof of payment, but they refuse to unbar my account until they are investigate further. Seriously, do I have to prove to these people that I deserve their internet??? I would rather just switch a more customer-friendly service provider elsewhere.

  13. i have no problem using yes 4g. u mobile also has 4g service update 2015 recently. i can manage banwidth using open vpn at my office server using set only 256kbps n operate still fast steadly for email or remoting. office located at gombak and i work remotely in nilai area.

  14. I’m new YES broadband user, just bought the Zoom prepaid starter pack last month, which cost me more than RM400.

    Yesterday there was heavy rain in my area, and after that my Zoom wifi router’s signal drop significantly from 4 bars to 1 bar only, which eventually I can’t browse the Internet at all due to weak signal.
    So I called YesCare Customer Support 0183330000, the YES agent told me that there was something wrong with the tower in my area and the technician was fixing it as we speak, probably will be fixed by yesterday night or today morning, asked me to try again later.

    However, this morning I don’t see any changes at all, 1 bar signal, can’t even browse Google. So I called them again, gave my YES ID, asking why the problem still persists since yesterday I called in. The agent checked and told me there is nothing wrong with the tower in my area, and he doesn’t see any report from the previous agent that I spoke with yesterday.

    So the agent I spoke with yesterday was actually lie to me eventough I told him that I got very important presentation that I need to use my Internet without interruption today afternoon. How could he?

    And I spent more than RM20 calling them. Those agent always asked me to do some useless troubleshooting, which doesn’t solve the problem at all.

    If anything happened to my presentation this afternoon, I gonna crush the YES Zoom wifi router with a hammer and put it on youtube. Son of a bitch!

    *This is not the first time I got weak signal. The previous one was much worse.

  15. YES is going to be NO to me soon… it seems the website is down too… and i cant get connected for three days now… hmmmm hmmm

  16. Just got my YES 4G upon purchase of IRIZ. Supposedly to be the best 4G in town .. well wat da heck got it for free … somehow after using it for almost 2 months now & suddenly yesterday it stopped working totally … upon checking today with YES CRM, they told me … “Sir, you’ve used up all your quotas” … God my average daily usages were below 100mb … suddenly yesterday it shot up to 1.5GB in one day … Die man!! sure die one!!! … now I hv no internet service and was told to wait till end of July b4 I can use it back … phew!! .. somebody must hv hijacked my databits as I was at a public area when it happened yesterday ….sigh … there’s no warning of high usage at all …it’s like YES condone to such “robbery”… shame on you …

    • Got “free” huddle to for buying proton iriz..had similar problem as your after 1 month usage…my password keep changing everyday..had called and inform yes operator many times to rechange my password..its unbilievable can u imagine within 1 weeks the passqord keep changing on its own 20 timess?damn i think it must be people who work in yes dat change my password and use up all my data..it doeant make sense that they cant do anythig and only advice me to keep rechange the password ..lousy security system yes 4g have..fuck