Posts tagged ‘Maxis’
Maxis announced that their network now supports LTE on the iPhone 5, which is a bit strange to me. Initially the MCMC announced that the telcos awarded the LTE frequencies were given band 7 of the spectrum–which wasn’t compatible with the iPhone 5.
However, something must have changed, SoyaCincau recently reported that:
…Back then, LTE in Malaysia was only available on one spectrum, the 2600MHz (band 7) spectrum, which is not compatible with the iPhone 5 and the new iPad. Early on, there were talks about repurposing the existing 1800MHz spectrum currently used for GSM to support LTE and while telcos confirmed that 1800MHz will eventually be used for LTE, both regulators and operators didn’t provide much information on when and how it will happen.
As it turns out, the 1800MHz refarming is happening and Maxis is quick to stake its claim as the first operator in Malaysia to make band 3 LTE available to Malaysians
Based on my limited knowledge on this stuff, and a few conversation with some telco folks, this is actually quite common. The 1800MHz spectrum was given out long ago for non-4G use, and Maxis just quickly revamped their network to allow the iPhone 5 users to hop onto the LTE bandwagon–but in very selected places only. It remains to be seen, just how fast Maxis can roll out to the entire country, or even if they have plans to do this at all.
Digi and Celcom on the other hand seem to be taking their time–with the imminent launch of the next iPhone by the end of the year, and with no indication of which LTE band the next generation phones will support–it’s still a bit in the air at the moment if you ask me.
Also, I guess the MCMC are to busy trying to patrol the internet to worry about the LTE spectrum.
A couple of days ago, a reader of the blog wrote a rather long comment on a post I wrote about writing to TM’s CEO to restore my Unifi service. The comment detailed out a long horrific story of a foreigner in Malaysia trying to get decent broadband. I felt the story was to compelling to leave in the comments section and requested permission from the author to post it formally on the blog un-edited and in it’s original form, she consented and so here’s a little bed-time reading from a rather unhappy customer of both Maxis and Unifi. More…
Who doesn’t absolutely hate that feeling you get when a call gets drop, or for some reason you just can’t seem to make a phone call on your network. Recently an elderly couple in America died while trying to phone for help--they had 9 drop calls in succession, which just goes to show just how important communications are in our time.
Malaysian wireless reports on an SKMM study done in the first half of 2012 to compare dropped and block call rates for the 3 major telcos in Malaysia. At the moment it’s still unclear why neither YES or uMobile have been studied but the study is a move in the right direction towards providing concrete data on call quality for Malaysians to make inform decision about the telco. Incidentally, SKMM also offer a form you can fill if you’ve experienced a dropped call–for some unknown reason the form is hosted on Google Docs, one can only think SKMM didn’t want to fork out cash to host the form on their own servers.
First off, I’d like to point out that while I can see the report and search for direct links to the PDF version of the reports online. I can’t seem to locate any link to the report from the SKMM website, which is strange, it also appears that only Malaysian Wireless has reported on this particular study. With other blogs seemingly unaware of the study.
In essence, the study is rather simple:
According to the MCMC drive test report, the assessment was conducted with following criteria:
- Tests were carried out in moving vehicles (Drive Test).
- Call duration lasts for 60 seconds, with 10 seconds interval between calls.
- Phones were set on roam-free environment between 2G and 3G networks that simulates the experience of user in making voice call using phone supporting both technologies.
- The results of the study only reflect the behavior of the networks on the locations and time of the measurements.
Although, the methodology isn’t clear, and there are missing details, the study is a great starting point to confirm if the telco you’re currently on is providing you top notch quality. The 2 key measurements from the study were the drop call rates and blocked call rates, defined as follows:
a. Dropped Call Rate (DCR)
Dropped call means a call where a connection succeed, that is, the network is accessed, call set up is successful and traffic channel has been assigned, but is disconnected due to abnormal call release. Dropped Call Rate is calculated based on the percentage of number of dropped call over total number of call attempt.
b. Blocked Call Rate (BCR)
Blocked call means a call is not connected after call attempt due to unavailability of free traffic channel. Blocked Call Rate is calculated based on the percentage of number of blocked call over total number of call attempt.
So the best telco based on these definitions is the one with the lowest DCR and BCR. A high BCR means calls don’t get connected in the first place, and a high DCR means calls get disconnected once they’re connected. A good telco should strive for the lowest possible numbers on these 2 parameters. While the study was conducted nationally in each and every state, I thought KL would be a good place to dissect the data and provide a benchmark for the nation, if you’d like to know how your telco fared in your home state, head on over to Malaysian wireless who have all the details broken down by state. More…
About 2 months back, I posted up a nuffnang ad on my blog, and with reasons explaining why I felt the need to advertise. The guys from Nuffnang were pretty stand-up characters and I felt like I could trust them, so I begin to post Nuffnang ads and monitor that over time.
Unfortunately the results haven’t been so good, and after some reflection I decided not to port over the nuffnang ads when I migrated the blog over to a new hosting provider. It’s important to recognize that your experience with Nuffnang could be different, and I have no doubt that they do contribute significantly to some bloggers, but for me the relationship just wasn’t going anywhere and I wasn’t really getting any value out of the ads. So when I migrated my blog from Nearlyfreespeech to WPWebHost I decided not to port over the Nuffnang advertising widget–and here’s why? More…
Sound crazy right?
No developer would ever convince me to buy a house under such conditions, but Maxis seem to think they can push through something very similar in their Maxis Fibre to the Home (FTTH) Agreement. Before you sign up for your Maxis Home Package, you’re presented with a single page document to sign. The document basically states that you agree to the Maxis terms and conditions (T&C). A single page document sounds rather minimal, until you realize it’s a single page of 2955 words. Maxis squeezed 2955 words onto one page through a straightforward method of reducing the font size, basically making the agreement even harder to read–but you should read it, because point 6 of the Customer Terms for Maxis states: More…
I was looking for some detail on Maxis Fibre to Home service until I came across this while trying to to access the Maxis Customer Forum online:
There was a strong requirement however to design a mechanism to encrypt data flowing through the internet, because unless you could encrypt data, personal and credit information couldn’t (or rather shouldn’t) have been trasmitted across the internet. So it was important that someone somewhere figure out how data on the internet could be encrypted to enable things like online shopping, social networking, even simple email. So sometime in the mid-90s Netscape (the default browser at the time was Netscape Navigator), took up the gauntlet and invented SSL.
At this point, I’m also reminiscing the days when browsers were actually pay-ware rather than freeware. Remember when Netscape Navigator Gold used to cost money? More…
For those of you still curious as to how I got it for Rm999 when I recently complained about Maxis advertising a “while stocks last promotion” as a “4 day long promotion”, here’s a nifty little piece of information that isn’t widely shared, Maxis is STILL offering the Samsung Galaxy S3 for Rm999 but only to Maxis One Club subscribers, you’d still need to subscribe to the Rm68 data plan which brings with it a good ol’ 3GB of mobile data, but any smartphone needs a data plan anyway. The maths is simple, you’d need a minimum Rm48 data plan which is for 1GB/month, so the difference between the Rm68 and RM48 is Rm20/month. Over the 2 year contract, that’s a Rm480 difference, the phone price itself is nearly Rm400 cheaper. So might as well, if you ask me.
However, I’d also like to share the story of how I came across the phone, as most avid readers of my blog know (do I even have ‘avid’ readers?) that I’ve been wanting the Smart Phone for some time, and I was excited when Maxis launched the S3 for just RM999. I rationalized that I’m never going to get a smart phone this powerful for such a cheap price, so I rushed over to my nearest Maxis center, only to be told that the phone was no longer in stock AND I couldn’t book it. Needless to say, I was pretty pissed.
So I wrote a short blog post about how I was annoyed at it, and even linked to facebook post of other Maxis customers getting annoyed. Shortly after the blog post went live, I was contacted by Maxis Customer Relations with the following email:
Good Day Keith,
Firstly, please accept our apologies for the poor experience you were subjected to in regards to our Samsung Galaxy S3 special promotion.
Please provide me with your contact details if you are still interested in getting the Samsung Galaxy S3 and I will make the necessary arrangement to get a stock allocated for you.
Maxis Customer Relations Unit.
I was delighted for 3 reasons, firstly about getting the phone, secondly about Maxis actually checking up on my blog and thirdly that Maxis actually took the initiative to contact me. All in all, I was really pleased.
I replied the email on a Saturday morning at 10am with my details and less than 20 minutes later, received a call from Maxis that I could walk into any Maxis center and get the Maxis One Club promotion. Apparently, anyone with a monthly commitment of more than Rm150/month automatically gets enrolled as a Maxis One Club member and I was one already, so I was entitled to the offer. Awesome!!
Feeling overjoyed (quite literally) I walked into my nearest Maxis shop, only to be told that– they don’t take bookings because they have limited stock. WHAT?!
Of course I was frustrated. So I sent a quick email to Joe from Maxis at 12:08am, Joe replied he was on top of things at 12:10am (does this guy ever sleep?). The next morning, I get a call from Maxis saying they’d help me book the phone (this was Monday), on Wednesday I get a call from my local Maxis Center saying the phone is ready to be collected and by Wednesday afternoon, the 17th of June 2012, I got my very first smart phone–WOO HOO!!
Now, I could continue to complain about how getting a phone from a mobile operator shouldn’t be this hard, but instead of focusing on that, I’d prefer to focus on the fact that Maxis actually went out of their way to help me. I was quite pleased with the final result, but there definitely was room for improvement. So here’s saying something I thought I’d never say — Thank you Maxis
Overall the S3 feels magically, and I absolutely love the shape of the phone. It feels as solid as my wife’s Iphone4 and I prefer the bigger screen and slimer build of the S3 (I’m also a bit worried my wife may confiscate my S3 to replace her ‘aging’ Iphone). I went out and bought a handphone case that has a built in cover, the guy over at the shop told me it was an original samsung accessory and the only accessory so far that requires removal of the back panel of the phone. That thing cost me a whooping Rm129 (damn!).
I’m still getting used to the phone though, but overall I’m liking the experience. Like I said, best Rm999 spent EVER!
If you are on the maxis one club, (trust me almost any subscriber is probably on the maxis one club already), you too can get your S3 for the low low price of Rm999 from Maxis.
Here’s a photo I took in Penang using the Galaxy S3, I uploaded the photo to my Google Drive and sharing it to the public here (it’s a bit big though), click here to view.
As you know, I’m not really happy with Maxis. I was utterly disappointed by their latest S3 launch, I don’t think their cloud offerings of ebook portal is anything to shout at, and the if my wifes office would get decent Digi coverage, I’d switch in a heartbeat.
That being said, this is one of the times I think Maxis has done a decent job on their Loker offering. It is quite well executed, and if I do say so myself, getting 25GB of free online storage space when you purchase an S3 from Maxis is quite an enticing offer.
So what is Loker?
Loker is a simple online storage area for Maxis customers to store their online files. Free registration comes with 5GB of free storage, which you can upgrade all the way to 25GB of storage space coupled with (as far as I can tell) unlimited downloads and uploads.
It’s also important to note that Maxis is offering the full 25GB to anyone who signs up for the Samsung Galaxy S3 package, which to me is a great value adding tool.
The service however, is only available to Maxis customers, and you need a Maxis phone number to register. More…